Frequently Asked Questions

Customers

Visit How it Works to read the easy step-by-step guide.

No. FreightQuotes matches customers with transporters who can provide the freight service that is required.

FreightQuotes is FREE for all customers. There is no cost to use this service.

Once you have submitted the freight quote request form, FreightQuotes will distribute it to registered transporters who can move your freight category in the region you requested. The first three transporters to accept your job lead will be given your details and will contact you directly to provide a quote.

You will also receive the transporters’ details via email, so you are able to contact them.

Quotes are provided to you directly by the transporters.

FreightQuotes connects customers directly with different transporters who are right for your job. Given every transport business is different, the time it takes to receive each quote will vary.

After 24 hours, FreightQuotes will contact you via email to follow up on your freight quote request and to make sure you are happy with the quotes you have received. At this time, you can ask to receive up to three additional quotes if there are transporters on the waitlist for your job. 

Only registered transporters who match your freight category and region will see your request for a quote and have the option to accept the job lead.

All transporters who match your freight category and region can view your job, but only the transporters who accept your lead will receive your personal details.

Customers and businesses can request a quote for all different types of small, medium and large freight.

ˆ With over 700 freight categories listed, we’ve got your job covered.

Click the categories tab on the menu at the top of the page to search FreightQuotes’ extensive list of items.

ˆ Excludes office relocations and household items.

Try the following:

  • Type your item into the search bar.
  • Browse FreightQuotes categories using the tab on the menu.
  • Complete the contact us form, and one of the FreightQuotes team will assist you.

It’s important to do your research to ensure you are comfortable with the service the transporter will provide. 

Here are some questions to consider asking:

  • How long have you been in business?
  • What type of insurance do you have? Request to see their insurance certificate.
  • What does the quote you have provided include?
  • What will happen after I accept your quote?
  • How and when will payment need to be made?
  • Are you able to provide suitable equipment to load and unload my freight if I don’t have it? Is this included in the quote? 

You do not need to create an account to request a freight quote. You will receive the details of the transporter via email. 

If you have lost this email, did not receive it (please check your junk mail folder), or would like to access to FreightQuotes’ online customer dashboard, follow these simple steps:

  1. Click the login button
  2. Enter your email address
  3. Click forgot password

You will be sent a password and will be able to access the customer dashboard from any device. Here you will find the contact details of the transporters you have been in touch with.

If you are not happy with the service you have received from a transporter, please use the FreightQuotes contact us form to provide your feedback.

As every transport business is different, some may require part or full payment upfront.

Transporters

Visit how it works to read the easy step-by-step guide.

No. FreightQuotes matches customers and businesses with transporters who can provide the freight service required.

It is FREE to register your transport business with FreightQuotes. You only pay a fee when you accept a job lead.

Job lead fees vary depending on the type of job. Fees start from as little as $5.

Click on list your business and complete the registration form.

A FreightQuotes team member will contact you via phone within 48 hours to confirm your registration and answer any questions you have.

Remember, it’s FREE to register your transport business with FreightQuotes. You only pay a fee when you accept a job lead.

Transporters who match the category and region of the job will receive the lead. The first three transporters to accept the job lead will be charged a lead fee and will be given the contact details of the customer.

If three transporters have already accepted a job lead you are interested in, you can choose to be added to the job waitlist. 

If the customer is not happy with the first three quotes they received, they may request up to an additional three quotes if there are transporters on the job waitlist. If you are selected from the waitlist, you will be notified by email and only charged a lead fee at that time.

You are charged a fee at the time of accepting a job lead, or if you are selected from a job waitlist to supply a quote. 

If you have lost the contact details for your customer, log in to the online dashboard and click the my leads tab. Depending on what stage of the lead your customer is at, you can find their details be clicking on the accepted, hired or closed tabs.

Yes. Log in to the online dashboard and click the billing tab to download a .pdf document of your payments.

FreightQuotes matches customers with transporters based on categories and region. Regularly log in to the dashboard and check you have selected all the categories and regions you cover.

Log in to the dashboard and check you haven’t selected categories and regions you don’t cover.

Unfortunately, not all customers who request a quote will respond to transporters. If you have tried multiple times to get in touch with a customer, please use the contact us form to notify FreightQuotes.